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CRK-Handling Customer Complaints

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. Audience: 1. Customer Service/Care Professionals 2. Account Managers 3. Sales Professionals 4. Anyone working with customers Includes 4 Lessons (Approx. 45 Minutes): Click on each lesson link below to preview. 1. How to Use This Course 2. Introduction 3. A Process for Overcoming Objections and Complaints 4. Reframing

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Price: $75.00

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