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CRK-Understanding Behavioral Styles for Customer Service
 

Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

Audience:
1. Customer Service/Care Professionals
2. Anyone wishing to communicate more effectively with clients

Includes 11 Lessons (Approx. 2 1/2 hours):
1. Introduction
2. Different Behavioral Styles
3. The Personal Profile System*
4. The Four Behavioral Styles
5. Recognizing Behavioral Styles
6. Behavioral Styles and Listening
7. Improve Your Performance
8. Reading and Reacting to People
9. Determining Behavioral Styles
10. Practical Application of Knowledge
11. Knowledge Assessment

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Price: $89.00

 
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