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CRK-Customer Focused Sales Interviews

Details 

In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.
Price: $75.00

 
CRK-Customer Service Training and Development Subscription

Details 

Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company.
Price: $249.00

 
CRK-Establishing Credibility and Trust For Customer Service

Details 

Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.
Price: $75.00

 
CRK-Handling Customer Complaints

Details 

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Price: $75.00

 
CRK-Overcoming All Objections

Details 

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Price: $75.00

 
CRK-Questions Are The Answer For Customer Service

Details 

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
Price: $75.00

 
CRK-Reinforcing Your Understanding Of Behavioral Styles for Customer Service

Details 

Customer Service relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Price: $42.00

 
CRK-Understanding Behavioral Styles for Customer Service

Details 

Customer Service relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Price: $89.00

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